REFUND & RETURNS

By placing an order, you have confirmed that you have read, understood, and accepted the following policies:

ORDER CANCELLATION

If your order has been paid and you need to change or cancel an order, please contact us within 10 hours. Once the packaging process has started, we can no longer cancel it.

To request a cancellation, please email us at support@quinra.com with your order number as soon as possible.

RETURNS & REPLACEMENTS

Standard Returns

We offer a 365-day return policy for all orders. You have up to 365 days from the date of receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, and in its original packaging. You will also need to provide your receipt or proof of purchase.

To start a return, please contact us at support@quinra.com.

If your return is approved, we will send you the proper return instructions, including how and where to send your package.

You can always reach out to us at support@quinra.com with any return questions.

Defective and Damaged Items

Please inspect your order upon delivery and contact us within 3 days if your item is defective, damaged, or if you received the wrong item. Photo proof of the damage/issue is required. Claims submitted after 3 days of delivery, or without photo proof, will not be accepted.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom products (such as special orders or personalized items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

For exchanges, you will be asked to purchase a gift card to cover the re-shipping costs. After that, we will process to re-ship to you.

European Union 14 Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

REFUNDS

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

HOW TO CONTACT US

For any questions regarding returns, refunds, or exchanges, please contact our customer support team:

Last updated: October 9th, 2024

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